Privacy Policy

Sitaram Cable & Broadband Services ("we", "us", "our") values the trust you place in us and is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and share your personal data when you visit our website, fill out our enquiry forms, or subscribe to our GTPL Digital Cable TV and Railtel Fiber Broadband services in Chitra, Bhavnagar.

1. Consent & Choice (DPDP Act Compliance)

By checking the consent box on our Lead Enquiry form, you give us clear, explicit, specific, and unambiguous consent to process your personal data for the purpose of validating, installing, and managing your digital cable television or high-speed broadband connection. You have the right to withdraw this consent at any time by contacting our Data Protection Officer.

2. Personal Data We Collect

We collect only the minimum necessary personal data required to respond to your service requests and carry out physical installation at your premises. This includes:

• Identity & Contact Information: Your full name, mobile telephone number, and email address.
• Geographic & Address Information: Your locality, street address, and landmark details within Chitra/Bhavnagar.
• Service Selection Information: The specific television package or internet bandwidth speeds requested.
• Technical Identifiers: General analytics cookies, anonymous IP addresses (with GA4 masking), hashed IP addresses for rate limiting, source page path, and connection parameters collected through browser requests.

3. Purpose of Processing Personal Data

Your personal data is collected and processed strictly for the following purposes:

• Verifying line feasibility and fiber node coverage limits near your building.
• Arranging standby physical installation by our authorized technical crew.
• Registering your subscriber profile with GTPL MSO and Railtel Corporation databases.
• Processing subscription bill renewals and providing emergency fiber-maintenance alerts.
• Complying with statutory customer verification guidelines mandated by the Ministry of Communications and TRAI.

4. Data Sharing & Third-Party Integrations

We do NOT sell, rent, or lease your personal data to third-party marketing brokers. To execute your service booking, data is shared strictly under confidential arrangements with:

• Our Franchise Partners: GTPL Hathway Ltd. and Railtel Corporation of India Ltd. for connection provisioning and service authentication.
• Lead Storage Platform: Cloudflare D1, used only to store website enquiry submissions for follow-up by Sitaram Cable & Broadband Services.
• Analytical Providers: Google Analytics 4 (configured with IP anonymization) for tracking traffic flows.
• Law Enforcement Agencies: Only if officially required under statutory court warrants or cybersecurity directives under Section 69 of the IT Act.

5. Data Security & Storage Boundaries

Your digital enquiry data is transmitted over HTTPS and stored in a private Cloudflare D1 database protected by an authenticated admin dashboard, HttpOnly session cookies, and strict same-origin access controls. We employ standard physical, technical, and administrative controls to prevent unauthorized access, alteration, disclosure, or destruction. Physical subscriber registry cards are filed under locked cabinets in our local Chitra headquarters.

6. Your Personal Rights (DPDP Act, 2023)

Under the DPDP Act 2023, you are recognized as a "Data Principal" and hold the following statutory rights:

• Right to Access: The right to obtain a summary of your personal data currently held and processed by us.
• Right to Correction & Erasure: The right to correct, complete, or request erasure of personal data that is no longer necessary for service operations.
• Right to Withdraw Consent: The right to withdraw consent easily. Upon withdrawal, we will cease data processing unless legally mandated otherwise.
• Right to Grievance Redressal: The right to register a grievance with us or escalate to the Data Protection Board of India if our resolution is deemed insufficient.

7. Data Retention Timeline

Website enquiry leads are retained for up to 12 months in Cloudflare D1 and then purged. Subscriber records are retained only for as long as your service connection remains active, or as required to comply with financial audits, telecommunication compliance laws, or statutory limitations. Upon termination of service and settlement of all dues, inactive subscriber data is securely deleted or anonymized within 12 months.

8. Data Protection Grievance Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or your data principal rights, you may directly contact our designated Data Protection Officer:

Officer: Chudasama Shaktisinh B (Proprietor)
Enterprise: Sitaram Cable & Broadband Services
Physical Address: Chitra GIDC Area, Chitra, Bhavnagar, Gujarat - 364004
Helpline: +91 98250 39825
Official Email: [email protected]

9. Policy Updates

We reserve the right to modify this Privacy Policy at any time to reflect changing regulations, legal precedents, or operational changes. The latest version will always be accessible at our website with the updated revision date.